Introducing LCBO Gateway SmartAssist: SmartAssist is an AI-powered chatbot designed to provide fast, consistent answers and/or step-by-step guidance for common Gateway questions and processes, pulling from existing documentation and support resources found on this page. Learn more.

Log into LCBO Gateway SmartAssist (please note SmartAssist is only available to authorized users of LCBO Gateway)


LCBO Gateway is a secure, centralized portal that provides registered suppliers and agents with access to purchase orders (as applicable), invoices, and payments.


To access LCBO Gateway, click here.
 

LCBO Gateway Access Request Form

LCBO Gateway Access Request Form

 
Training and resources for beverage alcohol suppliers and their agents:

• LCBO Gateway Frequently Asked Questions (FAQs) *key resource

• LCBO Gateway Demo *key resource

• Webinar recording

• LCBO Gateway Reference Guide

• Multi-Factor Authentication (MFA) Reference Guide and FAQs

• LCBO Gateway Terms and Conditions

• LCBO Gateway PO Flows and Delivery Scenarios

• Purchase Order Terms and Condition

• Vendor Performance Program

• LCBO Gateway SmartAssist (Support Chatbot) One Pager


Training and resources for other goods and services suppliers / carriers

• LCBO Gateway Frequently Asked Questions (FAQs)

• LCBO Gateway Demo (Other goods and services suppliers)

• LCBO Gateway Demo (Carriers)

• LCBO Gateway Reference Guide

• Multi-Factor Authentication (MFA) Reference Guide and FAQs

• LCBO Gateway Terms and Conditions


Need help?

• Review FAQs: 

∘ Gateway Frequently Asked Questions – Beverage Alcohol

∘ Gateway Frequently Asked Questions – Other Goods and Services

• Submit a Support Request in LCBO Gateway

• Email lcbogateway@lcbo.com