LCBO has embarked on a multi-year program called Future State Modernization (FSM) that will strengthen our IT systems, and streamline our business processes, improving our operations for our company and our stakeholders. Some of the benefits of FSM will include improved inventory management, warehouse and transportation management improvements and a simplified claims process.
FSM is a critical enabler of marketplace modernization, including LCBO becoming the exclusive wholesaler of record in Ontario as of January 2026, as announced by the provincial government. We understand that you may have questions about what this means for you; an information session will be organized to provide you with all of the details you need.
Key changes that will impact LCOs starting January 1, 2026
• There will be targeted enhancements to wholesale.lcbo.com, improved fill rates for LCBO-supplied products and more Ontario suppliers managing fulfillment and delivery of LCO orders.
• We will be streamlining the way you submit claims.
• Any refunds for valid claims (including damaged product and product recalls) will be refunded directly to your bank account.
We will provide the information resources you need to ensure a smooth transition; they will be posted to this page as new information becomes available. Training details will be shared in October. You can contact your Client Service Coordinator with any questions or email lco@lcbo.com.
