In 2023, the provincial government announced the modernization of the marketplace to create more convenience and choice for consumers. In addition to more retailers selling alcohol, it was announced that LCBO will become the exclusive wholesaler for all retail, bars and restaurants selling alcohol and a new ‘cost-plus’ wholesale pricing would be developed that was consistent for all retailers.
At the same time, LCBO has embarked on a multi-year program called Future State Modernization (FSM) that will strengthen our IT systems, and streamline our business processes, improving our operations for our company and our stakeholders.
Staying updated on Future State Modernization Release R1b
This page provides a weekly update on key known issues related to the launch and update of several LCBO systems on April 1, as part of LCBO’s Future State Modernization.
It includes the status of key known issues and the work underway to resolve them, assuring LCBO Convenience Outlets have the latest information. Transparency is important to us, as is your feedback. If you experience issues, not reflected on this page, please continue to connect directly with your Account Manager.
Ongoing improvements: As of June 12, 2026
Payments:
- Some LCOs are receiving charges for the amount of product ordered and not the amount of product shipped. If you experience this issue, please work with your account manager directly to submit a claim.
Ordering:
- Several LCOs have reported issues related to placing an order and receiving an error message stating “restricted products”. While we work on correcting this issue, you will soon be able to see which products are causing the notification so they can be removed from your cart. Please contact lco@lcbo.com or your account manager if this impacts your order.
Claims:
- Some LCBO Convenience customers are experiencing an error message when submitting a claim on wholesale.lcbo.com. As a result, we are extending the 72-hour deadline while we work on fixing this issue. Reminder: you can only submit your claim after you have received an invoice for the order and the order is in “Complete status”. If you receive an error message when submitting your claim, please contact your Account Manager. All claims must be submitted through wholesale.lcbo.com. Suppliers are unable to assist you with claims.
Update: This week, LCOs received payment for outstanding claims. Thank you for your patience.
New: If your claim has been denied, you will now receive an automated email from LCBO specifying why your claim was rejected.
Wholesale pricing:
- Some LCOs have raised concerns about price differences of certain products in https://wholesale.lcbo.com/. We expect pricing to stabilize over time.
Invoice:
Some LCO customers are not receiving invoices from LCBO. This is a data issue that we are working to resolve and will update you as soon as it is solutioned. Our team is also working on the issues related to company name and we will keep you posted when this will be fixed. For other invoice details, they will be included when we launch the next release of FSM in the coming months.
Inventory issues:
- While our online inventory accuracy has significantly improved, we will continue to monitor and address instances of notable discrepancies (online vs. in-store or warehouse inventory) on a case-by-case basis.
