The Direct Delivery Vendor Portal (DDVP) provides direct delivery vendors with a centralized location to:

  • ·        Review orders
  • ·        Confirm order quantities
  • ·        Review estimated delivery dates
  • ·        Communicate with store staff and finalize the order


Please review the below materials for more information on the portal: 

  • ·        Video on how to use the portal
  • ·        Step-by-step guide on how to use the portal

Video: How to use the DDVP

DDVP - Vendor Support Documentation

For all DDVP deliveries to Trillium, review the directions and appointment booking details.

Vendor Payment Retail Store Issue Process

To our vendor partners please be advised that we have streamlined the contact process regarding payment issues you may be experiencing with Retail stores.

Please follow the process below and send all required information and attachments to for LCBO Retail invoices. Please do not send Grocery invoices issues to this mailbox; instead, please send them to

When submitting issues for Retail invoices please attach all copies of signed invoices requiring investigation in *pdf format, so that we have all the information required to investigate with the Retail stores.

Once the invoices have been investigated, you will be advised of actions taken. We will either send you payment information for the invoice in question or the store invoiced will be contacted to correct the issue to process payment.

Please ensure that invoices are reviewed at your end and send only those invoices that are an issue. Please do not send invoices that already have a payment processed. The review of invoices must be done by the vendor prior to sending to us to allow for more timely resolution for all vendors.