Agent Documents

New Agent

The documents below will help Agents get started with Specialty Services. 

For assistance regarding your first order, please email orderrequests@lcbo.com.

New Agents/ Suppliers must complete this form to get setup within the LCBO systems or to update information.

All new Agents must include a copy of the AGCO license for their first submission.

Direction to Pay Agent

Form required to transfer direction of payment from LCBO - Supplier to LCBO - Agent.

Supplier Quote

All order submissions must contain a supplier quote. Only one supplier quote needs to be submitted per order (regardless of the amount of customers) as long as all products being ordered are declared in that quote.

Standard Freight Rates

Standard Frieght Rates will provide shipping costs per case from all ports all over the world. If you are shipping from a location that does not have a standard freight rate (or if you do not meet the minimum order quantity for Ex-Cellars shipments from a listed location), a freight quote template may be required from the supplier.

Lab Waiver Request Form

Lab Waivers for personal consumption exemption are available for products where the annual quantity ordered does not exceed 90L.

Lab Waivers for price exemption are available for products where the annual quantity ordered does not exceed 90L and the retail price of one unit exceeds $100.00.

An administration fee of $55.00 is applied to the agent for each Lab Waiver request (one Lab Waiver per product).

Air Freight Information (Approved Supplier Arranged Freight)

The supplier is responsible for all transportation related charges to Toronto, including arrival charges  at destination airport Toronto YYZ such as Terminal, Handling and NAVCAN charges. 

Delivery to Trillium Supply Chain ( 205 Speirs Giffen Ave., Caledon, ON  L7C 3Y7) and any Canadian duties and customs clearance charges will be handled by the LCBO.

Canada Customs Invoice

This document must be filled out and returned to customsdepartment@lcbo.com prior to the receipt of the goods at the airport. If the form is not returned or incomplete, there is a risk of encountering delays and incurring additional charges at the airport.

LCBO Elite Agent Portal Manual 2023

This document provides an overview of the LCBO Specialty Services Elite system for Agents, including how to navigate, place orders, and payments.  

Pricing Calculators

Pricing Calculators can be used to estimate a final invoice cost for your order. Please be awareand ensure that all your customers are aware, that any valuedetermined using these calculators is an approximation - the actual cost will be confirmed only after review by LCBO Pricing.

Quality Assurance Guidelines

LCBO Product Packaging and Guidelines for Chemical Analysis can assit suppliers in ensuring their products meet the minimum requirements for packaging, labelling, shipping and lab analysis. 

Organic Product Certification

Agents and suppliers of Specialty Services organic products are required to supply an Organic Declaration Attestation form—in addition to the organic product certificate and label artwork (if available)—at the time of product setup and any other time upon request.

Specialty Services Program Guidelines

This document will help you, and your suppliers, understand how our program works.