Future State Modernization Ongoing Improvements

Future State Modernization R1B (April 1): Ongoing improvements 

This page provides updates on key ongoing improvements related to the launch and update of several LCBO systems on April 1, as part of LCBO’s Future State Modernization. It includes the work underway to resolve any issues, assuring suppliers and agents have the latest information. This page will be updated at a minimum on a weekly basis. If you experience issues, not reflected on this page, please continue to connect directly with your LCBO representative. We appreciate your patience and understanding as we all adapt to new systems and processes.  

Issues status: As of October 16, 2026

Sale of Data reporting:

• As previously shared, there are minor discrepancies in posted reports (weeks 1-20; periods 1-5) that require reconciliation. As soon as reposting is underway, we will launch an SOD tracker and update i

• Once files up to week 20 have been refreshed, we will focus on posting week 21 and onward.

• Please report any anomalies or discrepancies to saleofdata@lcbo.com. Your feedback helps to ensure the continued quality and accuracy of the reporting.

Advanced shipping notification (ASN) requirements:

• Submitting an ASN is mandatory and critical for all orders, including orders delivered to LCBO retail stores and wholesale customers. Once submitted, an ASN cannot be changed, reversed, or deleted.

• For wholesale (dropship) orders, an ASN must be submitted no later than 24 hours prior to the scheduled ship date. As a reminder, wholesale POs must be fulfilled within fourteen (14) days of the order date.

• LCBO-arranged transportation will not be planned until an ASN is received, and supplier-arranged warehouse appointments will not be accepted without an ASN.

• Failure to submit an ASN can result in transportation delays, payment impacts, order cancellations, vendor performance impacts, or non-compliance fees, depending on the PO type.

Product onboarding:

• We continue to work through a decreasing backlog of items for new product setup. What you should know:

o LCBO has increased resources to focus on product onboarding, streamlined data requirements, and introduced process improvements to accelerate product setup while ensuring data quality standards are upheld.

o Suppliers can help accelerate product onboarding by providing complete information upfront, submitting the Expanded Product Details Form in a timely manner, and responding quickly to requests for clarification.

o The Estimated Wholesale Price by Unit must be entered in the “Payment Terms” section on the Supplier tab in NISS. Failure to include this information can result in a product being delayed or declined.

• Seasonal products, products on upcoming paid programming, Vintages releases, and Events continue to be prioritized.

If you have questions related to impacts on product release dates, new POs, or planned promotional activity, please contact your category representative.

LCBO.com / wholesale.lcbo.com:

• We continue to monitor inventory between the new and legacy systems. A small number of inventory variances are being investigated, and the team is taking appropriate steps to mitigate any potential impacts to order fulfillment.

Reminders

Need support?

• Payment-related items or advices: accounts.payable@lcbo.com

• Pricing questions: pricing@lcbo.com

• General listing-related questions: merchandising.support@lcbo.com

• Transportation questions: Transportation@lcbo.com

• LCBO Gateway

o For how-to questions: Ask LCBO Gateway SmartAssist, our AI-powered chatbot

o For access-related support: Email LCBOgateway@lcbo.com

o For all other Gateway support: Submit a Support Request in LCBO Gateway

• Specialty Services

o Product inquiries: psrequests@lcbo.com

o Agent inquiries: psinfo@lcbo.com

o Agent order submissions: orderrequests@lcbo.com

o Consignment invoice requests: privateorderingpicks@lcbo.com 

LCBO Gateway enhancements:

• Users are now able to confirm POs in bulk for large-volume suppliers, and download POs in bulk with line-level details. If you have questions, review the training materials.

• Users are now able to access up to 250 suppliers on one Gateway account (increased from the original limit of 100).