The LCBO initiated a Vendor Performance Program on April 1, 2023, introducing two key performance indicators (KPIs): Order Confirmation and On-Time and In-full (OTIF).

  1. Order Confirmation KPI: Vendors must confirm receipt of the Purchase Order through WebPO or EDI within two (2) Business Days of the LCBO’s issuance of the Purchase Order.  As at April 1, 2023, failure to meet the Order Confirmation KPI requirement invokes a Handling and Administration Fee of $50 for each PO.
  2. On-Time and In-full (OTIF) KPI: To improve OTIF results, an additional KPI – Ready to Ship Confirmation – is being introduced. Vendors must confirm the Purchase Order as Ready to Ship through Web PO or EDI on or before the Scheduled Ship Date or the end of the Vendor Prep Time (Scheduled Arrival Date minus the Transportation Leadtime). Effective April 1, 2024, failure to meet the Ready to Ship Confirmation KPI requirement will invoke a Handling and Administration Fee of $50 for each PO.
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All KPI results are shared through Vendor Performance KPI Results Emails each period. For additional details, FAQs, and program information, visit Vendor Performance Program. Questions like "How to Confirm Ready to Ship?" or "How to Dispute a Fee?" are addressed. You can also get information on “How to Subscribe/Unsubscribe to Vendor Performance KPI Results Emails”.

We appreciate your ongoing collaboration and support – Through these actions we can maintain high performance standards, ensuring our customers get the products they want, when they want them.

Nick Nanos
Chief Supply Chain Officer, Senior Vice President – Supply Chain & Wholesale, LCBO