As shared in the past four Trade Days, the LCBO has launched a Vendor Performance Program.  The program involves the implementation of two key performance indicators (KPIs) -- Order Confirmation and On-Time and In-full (OTIF). These KPIs are being rolled out in a phased approach supporting continuous improvement as we progress. Most importantly, it allows time for more communication along the way so there are no surprises.

  1. Order Confirmation KPI: We have been sharing the period results of this KPI since July 2022. Starting in P1, FY23/24, there will be a $50 charge for each Purchase Order not confirmed within two (2) Business Days. An invoice for the total will be issued at the end of each period.
  2. On-Time and In-full KPI: We continue to measure results to refine our methodology. We will share the implementation details next fiscal year.

Thank you for your collaboration and support on this important initiative. Vendor performance programs align with retail best practices and are proven to build resilient supply chains, mitigate supply chain disruption and ease costs.  The program also supports LCBO’s corporate strategy to provide excellence in the customer experience – Together, we can ensure high standards of performance, so our customers get the products they want, when they want them. 

For any questions regarding the launch of the program please email

Nick Nanos
Chief Supply Chain Officer, Senior Vice President – Supply Chain & Wholesale, LCBO