As we communicated in September, we are launching a new online ordering process for LCBO Convenience Outlets (LCOs) and licensees. This aligns with our strategic priorities to elevate the wholesale business, expand our digital capabilities, and provide a best-in-class customer experience.
We are pleased to share wholesale.lcbo.com is live and will be the only platform used by LCOs as well as licensed establishments seeking delivery and/or pick-up services from LCBO depots, and it will be an alternative and convenient way for all licensees to place orders for collection in LCBO retail stores.
For more details about the online ordering process and related changes, please visit the relevant licensee or LCO pages on the Doing Business with LCBO website.
What you should know:
If a licensee has added you as a designate in their online order, you will be notified by email and you will need to show the ‘Ready to pickup’ email and government ID at the designated LCBO pickup counter.
If you have any questions, please reach out to lco@lcbo.com or licensee@lcbo.com