We are pleased to offer multiple supports for licensed convenience and grocery stores.
Order and deliver enquiries – Customer Care
LCBO’s Customer Care team is available to assist with any order and delivery inquiries; they are available six days a week via email, chat or phone (1-800-668-5226 / 416-365-5900 / TTY: 1-800-361-3291)
Hours of operation:
Monday to Friday: 8:30am – 6:00pm
Saturday: 9:00am – 6:00pm
Technical enquiries related to GMS – Tangentia customer support
There is a dedicated technical team to help with any questions related to GMS, LCBO’s online ordering site. Email LCBOhelp@tangentia.com or 1-866-826-4334
Business-related enquiries & working with the LCBO – Grocery & Convenience team
As part of the onboarding process, licensed convenience and grocery stores will be partnered with an LCBO Account Manager, a primary contact for doing business with the LCBO.
For questions about how LCBO will support you as a licensed grocery or convenience store, contact groceryandconvenience@lcbo.com or complete this form.
Other agency or government support
For questions about getting a licence to sell alcohol and your legal obligations, contact AGCO at Customer.service@agco.ca.
For all other inquiries related to government policy, please email alcoholreview@ontario.ca