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CONTACT US
LCBO Head Office
100 Queens Quay East, 9th Floor
Toronto, ON M5E 0C7
Tel: 416-864-2500/toll-free 1-800-668-5226
TTY number: 416-864-6898/toll-free 1-800-361-3291
Hours of operation: Monday - Friday 8:30am - 6:00pm
Saturdays 9:00am - 6:00pm
Online: hellolcbo.com
Wholesale Division
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LCBO Convenience Outlet's (LCO's)
Inquiries: ConvenienceOutlets@lcbo.com
Orders: LCO@lcbo.com
Payments:LCO@lcbo.com
Returns:LCO@lcbo.com
B2B Team Phone: 905-949-3533
IT Technical Support/Password Reset: 416-864-2550
Specialty Services
Product Inquiries: psrequests@lcbo.com
Agent Inquiries: psinfo@lcbo.com
Agent Order Submissions: orderrequests@lcbo.com
Consignment Invoice Requests: privateorderingpicks@lcbo.com
General inquiries and form submissions: HelloLCBO inquiry
Tel: 416-864-6739 or 1-800-668-5144
Fax: 416-365-5934
LCBO Specialty Services
100 Queens Quay East, 9th Floor
Toronto, ON M5E 0C7
Hours of Operation: Monday to Friday 8:00am to 4:00pm
Merchandising & Marketing Divisions
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Merchandising
Email: merchandising.support@lcbo.com
Promotions Tracking System (Access): tpar@lcbo.com
Promotions Tracking System (General): merchandising.support@lcbo.com
Merchandising Contact List
As of 20241004
Customer Research
Tel: 416-864-6764
Information Sharing (Narrowcast) & Sale of Data
Narrowcast Inquiries:
Email: merchandising.support@lcbo.com
Sale of Data Inquiries:
Email: saleofdata@lcbo.com
LCBO Traffic
Email: trafficclaims@lcbo.com
New Item Submission System (NISS)
Qlogitek (for technical support): 1-800-699-8204. Or for business support, contact the appropriate LCBO Business Unit
VINTAGES:
Tel: 416-365-5855
Merchandising:
Tel: 416-365-5855
Pricing
Email: pricing@lcbo.com
Retail Tasting Program
Dept 895- LCBO Tasting Administrator
100 Queens Quay East,
Toronto, ON M5E 0C7
Tel: 416-864-6758
Email: instoretastings@lcbo.com
Quality Assurance
LCBO Quality Assurance Department
100 Queens Quay East, 9th Floor
Toronto, ON M5E 0C7
Tel: 416-864-6724
Fax: 416-865-6841
Email: quality.assurance@lcbo.com
Non-Procurement Services
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Procurement Services
Hours of Operation: Monday- Friday 7:30 am - 5:00 pm
Procurement Inquiries: purchasing.dept@lcbo.com
Additional Resources
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