Inbound Deliveries Instructions and FAQs

1. Booking Appointments

·  All deliveries at Trillium require an appointment. For instructions on how to book an appointment at Trillium review the Opendock Manual.

·  There are no same day appointments. Deadline for booking next-day appointments is 2 PM. Appointments can be booked up to 30 calendar days in advance.

 

2. Driver Check-In

·  Enter yard up to 30 minutes early and no more than 15 minutes late from appointment.

·  Enter yard - stop and enter guard house. 

·  Provide the following information at guard house:

(i) Valid government-issued ID

(ii) Bill of Lading (BOL) - complete, accurate and legible

(iii) Appointment confirmation number and appointment time

·  Dock door assignments will be provided.

 

3. At the Dock

·  Proceed to assigned dock number and stage vehicle in dock lane.

·  Hand paperwork to Trillium staff, who visually inspects trailer exterior.

·  Proceed to Shipping and Receiving Office. Trillium staff and driver both confirm cargo seal numbers against BOL; Trillium staff removes and retains seal.

·  Open and secure trailer doors and reverse into dock. Shut off engine.

·  Trillium staff ensures wheels are chocked, installs vehicle safety features, and engages dock lock. A red light will indicate trailer is locked.

·  Trillium staff unloads vehicle (No unloading observations permitted - discrepancies require driver acknowledgement). 

 

4. Checking Out

·  Once vehicle unloaded, Trillium staff disengages dock lock and advises of completion.

·  Proceed to Shipping and Receiving Office to obtain an Exit Number/Gate Pass.

·  Proceed to main gate while keeping trailer doors OPEN.

·  Trillium Security inspects trailer to ensure load fully delivered. If contents remain, Trillium Security enters trailer and inspects contents.

·  Once cleared by Trillium Security, secure vehicle and exit yard.

 

Frequently Asked Questions (FAQs)

 

 

1.  Where can I find the Confirmation Number and Appointment Time required to enter Trillium?

Once you book your appointment in Opendock, wait for an email with this information.

 

2.  What happens if there is an issue with my delivery?

If Trillium identifies any issues/discrepancies/load shifting/damage, this will be reported to and managed by the LCBO. This includes any:

·  Defects identified during the inspection;

·  Visible holes, pests, animal droppings, pooling of liquids, and unusual odors;

·  Product or pallets that appear contaminated will not be accepted;

·  Unsecured cargo without cargo straps, load bars, or airbags, etc.;

·  Drivers who fail to comply with Trillium policies and procedures.

 

3.  Can any size vehicle deliver the order?

Yes. All vehicle sizes/types can be accommodated.

 

4. What are the packaging and labeling requirements for Trillium?

Vendors must comply with the LCBO packaging and labelling standards posted on Doing Business with LCBO. Case markings must match the active Purchase Order and item number.

 

ADDITIONAL DDVP-SPECIFIC QUESTIONS

 

5.  How do I book DDVP related appointments in Trillium? 

All appointments must to be booked in Opendock. Enter a valid SOQ number from the Direct Delivery Vendor Portal (DDVP) into the PO Field in Opendock.

 

6.  What happens if there is an issue with my shipment?

It is critical that you ship exactly what was ordered. If you are short inventory, ship what is available. If you do NOT have any inventory, contact store0974@lcbo.com and the order will be cancelled.

If Trillium identifies any issues, this will be reported to and managed by the LCBO. This includes:

·  Any Substitutions/Overages/Wrong Shipments (Products not on an ASN will not be received at Trillium. You will be notified and requested to choose an option within 48 hours to either pickup a mis-ship at Trillium or have it destroyed on site. If you do not make a choice, it will be destroyed. If you choose to pickup and do not collect within 7 days, it will be destroyed.

·  Any short shipments are accepted. If you do NOT have any of the inventory, contact Store0974@lcbo.com and the order will be cancelled.

 

7.  What do I do if I have a new or discontinued product? 

·  Contact Store0974@lcbo.com with a listing of any new or discontinued SKUs.

 

8.  How much time do I have to fulfill the order?

·  Once you receive the order through DDVP, you have 7 days to fulfill the order. If you are not able to meet this deadline, email store0974@lcbo.com for next steps.

·  Note that if the delivery is not received at Trillium within 14 days, the order will automatically be cancelled on the DDVP portal.  Trillium will not accept any deliveries of cancelled orders. If you are not able to meet this deadline, email store0974@lcbo.com for next steps.

 

9.  Is there any flexibility if the vintage year on the PO is different than the one shipped?

It is important that vendor shipments comply with all aspects of the Purchase Order and the LCBO’s packaging and labelling requirements. There will be no flexibility about any details of the Purchase Orders. If the Purchase Order is not shipped as requested, it will have to be corrected with charges for the associated costs. That includes correcting the information on the cartons if they refer to the cancelled PO. Vendors must comply with the LCBO packaging and labelling standard posted on Doing Business with LCBO.

 

ADDITIONAL ECOMMERCE KITTING SPECIFIC QUESTIONS

 

10.  How do I deliver Gift Cards?

Gift cards must be delivered to Trillium’s Main Office, addressed to “General Manager”. Gift card deliveries DO NOT require an appointment. DO NOT deliver gift cards to the dock doors. If you have Gift Cards and other product, deliver the Gift Cards first to the Main Office, then deliver product to the docks. Note: You must ensure Gift Card SKU numbers are included on paperwork (packing slip).

 

11.  What details are required on value add delivery paperwork?   

Delivery paperwork should include the Value Add Item Numbers for each item being delivered. Your LCBO Category Manager will provide the Value Add Item Numbers.

 

12.  What are the timelines for Value Add deliveries at Trillium?

There is a minimum lead time of 4 weeks prior to kit build. Exact lead times for the Value Adds will vary as they are dependent on the complexity and quantities of the kit. Your LCBO Category Manager will communicate the deadlines for each delivery. Failure to deliver a value add within the timelines provided will impact the release timing of the kit.

 

13.  What if I don’t have all the inventory?

It is important to ship exactly what was ordered. If you are short of inventory, you can batch the deliveries to ship what is available, then book another appointment for the remaining stock.

 

14.  Are there size restrictions for value add items?

Ecommerce Kits are shipped in the following standard box sizes. If a value add item will not fit in any of these boxes, please contact your LCBO Category Manager for more information.   

Packaging Material Description	Length (Inches)	Width (Inches)	Depth (Inches)
1- Bottle Pack carton box	4	4	13.15
3- Bottle pack carton box	11.08	4.04	13.15
3- Bottle pack partition	11	4	13
6- Bottle pack carton box	11 1/2	8 1/2	13 15/16
6- Bottle partition	11	8	13
12-Bottle Pack carton box	16 3/16	12 7/8	13 15/16
12-Bottle Pack Partition	15	12	13
Beer Carton box	12.04	9.03	9.06