Returns

Should your order arrive with missing or damaged product, please submit a return claim within 48 hours of delivery by submitting a Return Request Form. In addition to the return request form your email must include a clear photo of damaged products (broken bottles/cans/wet boxes). Incomplete claims will not be processed for return.

Saleable and Non-Saleable Products

Unopened products of the following product types returned from customers must be returned and destroyed as Product Quality Complaints using the form LCB 2457 below.

These products must never be returned to the shelf:

All PET containers (including spirits, ready to drink, coolers, wines and liqours)

Cream based Liquors

Beer

Tetra Paks and Flexipack containers

Wine in a box (Bag-in -a-Box) containers

For customer complaint returns, please complete forms LCB 2457 and the return request form, along with clear photos, and email them to B2Breturns@lcbo.com. Please make note of any breakers on the drivers invoice at time of delivery.

Please use the Return Application link provided here. 

Please note, if you have received an item in error or a miss pick, please fill out a Return Request form and email B2Breturns@lcbo.com and a representative will follow up. 

Northern Beer Returns Process

Contact Number: (905) 949 3533

Contact Email: B2Breturns@lcbo.com

In addition to the Return Request Form, when submitting discrepancies from your Beer Store delivery, it is important that you include the following 3 documents in the email

1. LCO Northern Beer Store Short Ship/Breaker
2. Notification The LCBO invoice The Beer Store
3. Delivery note 

If there are any other questions regarding The Beer Store ordering process, please contact LCO@lcbo.com.