Contact Us

LCBO Head Office

55 Lake Shore Blvd East
Toronto, ON M5E 1A4

helloLCBO - General Inquiries & Customer Service

Telephone: 416-365-5900 or toll-free 1-800-668-5226
TTY number: 416-864-6898 or toll-free 1-800-361-3291
Hours of operation: Monday - Friday 8:30am - 6:00pm,
Saturdays 9:00am - 6:00pm

Sales, Marketing & Insights Division

43 Freeland Street, 3rd Floor
Toronto, ON
M5E 1L7

General Inquiries: 416-365-5855
General Fax: 416-365-5911
VINTAGES Inquiries: 416-365-5863
VINTAGES Fax: 416-864-2540

Contact Information – Phone numbers and email addresses

Customer Research

Tel: 416-864-6764

Tastings Program

Tasting Administrator
Tel: 416-864-6758

Questions regarding Merchandising programs or application forms? Contact

White Spirits & RTD: 416-864-6971
Brown Spirits: 416-365-5893
Beer & Cider: 416-864-2425
European Wines: 416-365-5874
New World/Ontario Wines: 416-365-5896

Merchandising Promotions Tracking System

For technical support, email

Pricing Administration


Private Ordering

LCBO Logistics Division
Private Ordering Service Centre
33 Freeland Street
Toronto, ON M5E 1L7
General Inquiries: 416-864-6739 (Select Option#3)
Toll Free Province Wide: 1-800-668-5144 (Select Option#3)
General Fax: 416-365-5934

Quality Assurance

LCBO Quality Assurance Department
43 Freeland St.
Toronto, ON M5E 1L7
Tel: 416-864-6724
Fax: 416-865-6841

Information Sharing Program – Narrowcast Report

For more information about LCBO’s Information Sharing program, please contact:

LCBO Sales, Marketing & Insights
43 Freeland Street, 3rd floor, Toronto, ON M5E 1L7
Tel:(416)365-5855 or

Please send us an email at

Sale of Data

Tel: 416-864-6953
Fax: 416-365-5911

New Item Submission System (NISS)

Qlogitek (for technical support): 1-800-699-8204. Or for business support, contact the appropriate LCBO Business Unit

Tel: 416-365-5863
Fax: 416-864-2540

Tel: 416-365-5855
Fax: 416-365-5911

Non LCBO Contacts and Links

Alcohol and Gaming Commission of Ontario

90 Sheppard Avenue East
Suite 200-300
Toronto, Ontario
M2N 0A4
Tel: 416-326-8700
Toll-free in Ontario: 1-800-522-2876
Fax: 416-326-5555

Copies of the Liquor Licence Act are available from:
Publications Ontario,
50 Grosvenor Street,
Toronto, ON M7A 1N8

The Ontario Government Bookstore

Publications Services Section
880 Bay Street, 1st Floor
Toronto, Ontario M7A 1N8
Tel: 416-326-5300
Toll-free 1-800-668-9938
Fax: 613-566-2234

The Beer Store (TBS)

5900 Explorer Drive
Mississauga , ON L4W 5L2
Tel: 905-361-1005
Toll-free: 1-800-387-1314
Fax: 905-361-4283

Brewers Association of Canada

Drinks Ontario

Association of Canadian Distillers

Wine Country Ontario

Canadian Food Inspection Agency

Canada Food and Drugs Act

Consumer Package and Labelling Act

Canada Revenue Agency (CRA) – Excise Duty information

Canada Revenue Agency (CRA) – contacts

Ontario Craft Brewers

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