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Accounts Payable Customer Service

Effective March 1, 2010, the LCBO launched its new Accounts Payable email address accounts.payable@lcbo.com for its suppliers and agents. This email address is to be used to address payment discrepancies only. All other queries should be directed to the appropriate LCBO department / division by referring to the Who to Contact page of the Accounts Payable section of this website.

Our goal is to allow our suppliers and agents to be self-reliant in obtaining information and answers to their questions, anytime of the day. All suppliers must apply for access to iSupplier, a self-service application that allows you to view your payment information online 24-7.

If you still have questions, please email accounts.payable@lcbo.com. Please ensure you include your vendor name, vendor #, purchase order #, invoice #, payment #, payment amount, payment date, and all necessary information to allow us to assist you. Please allow 24 hours for a response.

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